How to get alerts on issues with Microsoft Office 365

Microsoft Office 365 makes it easy for you to keep on top of issues that may arise even when you’re not at your desk. If you’re been wondering how to get alerts on issues with Microsoft Office 365, we have the solutions for you.

The benefits of setting up alerts on issues with Microsoft Office 365

The service health of Microsoft Office 365 covers Outlook, SharePoint and the Office 365 Apps (Word, Excel, PowerPoint etc.) as well as Teams, Flow, and PowerApps among others. Your organisations admin team should be keeping an eye on the service health of these services, and keep the users informed if an issue should arise.

Some of your savvier users may have found the publicly available reports where they can check the service health for themselves. But if you’re spending some time away from your laptop – you could be travelling or holidaying – how can you stay on top of issues? What if service alerts could be pushed to you, rather than you needing to go to the Office 365 admin centre?

Here’s how to get alerts on issues with Microsoft Office 365 sent to you.

Sign up for email alerts

If you’d like service issues or outages to be emailed to you, you will need to have access to the Office 365 admin portal.

  1. Navigate to the service health page in the Microsoft 365 admin portal.
  2. Click the Preferences cog under Service Health.
  1. Click the Email tab to view your email options
  2. Tick the Send me email notifications about service health checkbox. The notification options will be shown.
  3. Enter your email address.
    • Note: you can enter in an address external to your tenant to receive these notifications.
  4. Review the type of issues (Incidents and advisories) and uncheck the box if you do not want to receive notifications for that type of issue.
  5. Review the services and uncheck the checkbox beside any services if you do not want to receive email notifications for that service.
  6. Click Save at the bottom of the form.
  7. The next time there is an incident that matches your settings, you will receive an email notification.

Office 365 Admin App

The Microsoft 365 admin app enables you to access the Office 365 admin portal on your mobile or tablet so you can make changes to your tenant on the go. This could be updates to users, groups or shared mailboxes. You can also review the service health notifications or the message centre or access the current billing settings.

The app’s notification settings manage the push notifications you receive, but the default is to send notifications for incidents or advisories across all of 365.  You can navigate to the notification settings in the app’s menu to review these and turn off notifications for services you and your company aren’t actively using.

The service health notifications can be quite useful, and give you a heads up when there is an issue that may impact your users. This is helpful way for you and your team to be proactive about alerts on issues with Microsoft Office 365

Please note, you cannot access other admin centres (such as the SharePoint or Teams admin centre) from the app.

Contact us for help!

Propelle workwith organisations of all sizes to help them get the best solutions from Microsoft Office 365Our expert consultants are here to advise you about the Microsoft 365 features you might be missing out on. Let’s get started – give us a call.