Productivity Score is a new (still in preview at time of writing) feature in Office365, and it’s pretty cool. By enabling it you get visibility into how people across your organisation work, collaborate, share and take part in online forums. According to Forrester, productive employees are happy employees and this creates a great employee experience. Having good tools and ways to improve their daily workflow, and seeing this impact the companies goals is key to creating a great employee experience.
Productivity Score isn’t some tool to spy on what your people are doing, its all about being proactive and arming them with the tools and knowledge of how to use them to get their job done. Using Productivity Score in Office 365 you can see if people are emailing attachments or sharing files for example. Are they collaborating online or offline? What methods are they using to communicate; email, chat, communities? What about the mobile Office apps, is anyone using them and how often? It isn’t just about a bunch of reports thought, Productivity Score will give you recommended actions to improve the scores and making the technology experience better for everyone.
Looking at the reports, you have visibility into behaviours by each member of staff, which can be filtered by location. The personably identifiable data isn’t about targeting individuals for not working a certain way, or leveraging technology correctly. It’s about finding areas in the company where some training could help them use the Office 365 more, or where some automation could help people do more, and create improved experiences with technology. Getting Office 365 was at least partly to improve the productivity of the team right?
If you have Microsoft Intune, you can build in endpoint analytics to see where network and other connectivity issues are becoming a problem. Think about it, if we are going to drive everyone to use SharePoint, Teams and OneDrive it’s pretty important they can get to their content and communities, to collaborate with others in the team.
2. Then select Productivity Score
3. If it is hasn’t been activated already, you will see the option to join now. At the time of writing it is still in preview.
Once you have signed up you will have to wait for the data collection to complete, it feels like a long wait until you get the productivity goodness, it is worth it. While you are waiting be sure to have a read of the supporting documentation at https://docs.microsoft.com/en-gb/microsoft-365/admin/productivity/productivity-score?view=o365-worldwide
Once the data has loaded you can start working through it.
Most of the tables in the reports can be customised and exported. Content collaboration is a favourite here, showing how people are working with files. This report will highlight how people are working with and sharing files. This includes use of SharePoint, OneDrive, Email and covers internal and external sharing of content.