How to use Productivity Score in Microsoft 365

Insight into productivity, helping you employer your teams

Ever wondered how to use Productivity Score in Microsoft 365? The Productivity Score is a feature in Office 365, and frankly, it’s pretty cool. By enabling it you get visibility into how people across your organisation work, collaborate, share and take part in online forums.

According to Forrester, productive employees are happy employees and this creates a great employee experience. Having good tools and ways to improve their daily workflow. Seeing this impact the companies goals is key to creating a great employee experience.

Productivity Score isn’t some tool to spy on what your people are doing. Its about being proactive and arming them with the tools and knowledge of how to use them to get their job done. Are they collaborating online or offline? What methods are they using to communicate; email, chat, communities? What about the mobile Office apps? Is anyone using them? And how often?

It isn’t just about a bunch of reports. Productivity Score will give you recommended actions to improve the scores and making the technology experience better for everyone.

You will need to have a global administrator account to make these changes.

1. Sign into the Azure AD Portal ( You may need to go through a process to register your authentication method.

2. For advanced features on the Azure landing page, select Manage Azure directory (middle tile)

3. In the left side navigation, locate company branding (it should be towards the bottom of the manage section)
Select configure.

About the Productivity Score reports


Productivity Score reports will give you visibility into behaviours of each member of staff, which can be filtered by location. The personably identifiable data isn’t about targeting individuals for not working a certain way, or not leveraging technology correctly. It’s about finding areas in the company where some training could help them use the Office 365 more, or where some automation could help people do more, and create improved experiences with technology. Investing in Office 365 was at least partly to improve the productivity of the team right?

If you have Microsoft Intune, you can build in endpoint analytics to see where network and other connectivity issues are becoming a problem. If we are going to drive everyone to use SharePoint, Teams and OneDrive it’s pretty important they can get to their content and communities, to collaborate with others in the team.

Installing Productivity Score in Office365

To enable Productivity Score it is very easy.
Logon to you Admin Portal
  1. Click on Reports from the menu of the left

2. Then select Productivity Score

3. If it is hasn’t been activated already, you will see the option to join now. At the time of writing it is still in preview.

Once you have signed up you will have to wait for the data collection to complete, it feels like a long wait until you get the productivity goodness, it is worth it. While you are waiting be sure to have a read of the supporting documentation at


Most of the tables in the reports can be customised and exported. Content collaboration is a favourite here, showing how people are working with files. This report will highlight how people are working with and sharing files. This includes use of SharePoint, OneDrive, Email and covers internal and external sharing of content.

Productivity Dashboard

The reports will benchmark your organisation and provide you with areas for improvement, so you can compare your results against your peers. This is another example of how the Microsoft Graph can give you insight into your organisation and help you get more done to support your team.
Once you have had a chance to digest the information we suggest building out an education plan to address areas you want to see improvement. This can be pretty easy, using the Learning Pathways for Office 365, a solution you can deploy to your Office365 portal and customise for free. The more training you can arm people with, the more productive and engaged they will be as team.
Enjoy the data. We have enjoyed watching it across clients and helping them identify where they can improve productivity. It is amazing how showing some small tips and tricks to employees has made a major improvement to their working day.